Terms of sale
These Terms of Sale apply to purchases made through wranglei.com.
By placing an order through our website, you agree to these Terms of Sale, together with our applicable Return & Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.
1. Orders
When you place an order through wranglei.com, you are responsible for ensuring that the information provided during checkout is accurate and complete.
After placing your order, you may receive an order confirmation by email.
An order confirmation acknowledges that we have received your order. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect pricing, product unavailability, or errors in order information.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, pricing, and availability information.
Product appearance, packaging, colors, accessories, or minor specifications may occasionally vary from images displayed on the website.
We may update product information or specifications when necessary.
3. Prices
Prices are displayed on the website and may change from time to time.
The price applicable to your purchase will generally be the price displayed during checkout when your order is placed, subject to correction of obvious pricing or technical errors.
Any applicable taxes, shipping charges, or other charges collected by us will be displayed during checkout where applicable.
4. Payment
Payment must be completed using one of the payment methods available at checkout.
Orders may be subject to payment authorization and verification by our payment providers.
Wranglei does not guarantee acceptance of every payment method or transaction.
5. Shipping
Orders are generally processed within 1–2 business days.
Estimated delivery after processing is typically 5–9 business days.
Delivery times are estimates and may be affected by carrier delays, weather conditions, customs procedures, public holidays, high order volumes, or other circumstances outside our reasonable control.
Where applicable, tracking information will be provided after shipment.
Please refer to our Shipping Policy for additional information.
6. Free Shipping
Where advertised on our website, eligible orders may qualify for free shipping.
Any applicable shipping costs will be displayed during checkout before the order is completed.
7. Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If you discover an error after placing an order, contact us immediately at support@wranglei.com.
We cannot guarantee that shipping information can be changed after an order has been processed or dispatched.
8. Returns
Eligible products may be returned within 30 days of delivery, subject to the conditions set out in our Return & Refund Policy.
Before returning a product, contact:
Our customer support team will provide the appropriate return instructions.
9. Refunds
Approved refunds will be returned to the original payment method.
After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider.
Please refer to our Return & Refund Policy for complete information.
10. Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If your product arrives damaged, defective, incomplete, or you receive an incorrect product, contact support@wranglei.com as soon as possible.
We may request your order number, photographs, videos, or other reasonable information to help us evaluate and resolve the issue.
11. Warranty
Where advertised on the applicable product page, eligible Wranglei products may include a limited product warranty.
For products advertised with our 1-year warranty, coverage is subject to the applicable warranty conditions and does not generally cover normal wear and tear, accidental damage, misuse, improper maintenance, unauthorized modifications, or damage caused by use contrary to product instructions.
To request warranty assistance, contact support@wranglei.com with your order number and information regarding the issue.
This warranty does not limit any mandatory statutory rights available to consumers.
12. Order Cancellation
If you need to cancel an order, contact support@wranglei.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.
13. Promotions and Discounts
Promotional offers, coupon codes, discounts, and special pricing may be subject to additional conditions.
Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other promotions.
We reserve the right to modify or discontinue promotions, subject to applicable law.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Wranglei shall not be responsible for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms of Sale excludes or restricts any liability or consumer right that cannot legally be excluded.
15. Consumer Rights
These Terms do not affect mandatory consumer rights available under the laws applicable to your purchase.
Where local consumer protection legislation provides rights or remedies that cannot legally be waived, those rights remain fully applicable.
16. Changes to These Terms
We may update these Terms of Sale from time to time to reflect changes to our services, business practices, or applicable requirements.
The version published on our website at the time of purchase will generally apply to that purchase, subject to applicable law.
17. Contact Us
For questions regarding an order, payment, delivery, return, refund, or these Terms of Sale, contact:
Wranglei Customer Support
Email: support@wranglei.com
Website: wranglei.com